Upland Software

At Upland, we’re experts in contact centers. Our products are designed to make your agents’ lives easier so they can focus on solving your customers’ problems faster. Need to supercharge your contact center? With Upland InGenius, we’ve got you covered.

Increase agent productivity and earn happier customers with a seamless connection between your Microsoft Dynamics 365 CRM and your Cisco, Genesys, Avaya, or Asterisk business phone system.

With Upland InGenius, you can bring call handling controls into Microsoft and boost the productivity of your service and sales team with features like:

• Screen pop
• Screen transfer
• Click-to-dial
• Automated call logging within your Microsoft CRM environment

InGenius is proud to have partnered with Microsoft to deliver a CTI integration via the Channel Integration Framework for Dynamics 365. Compatible with the latest Microsoft innovations including Omnichannel, InGenius supports both single-session and multi-session apps including Customer Service Workspace, extending the capabilities of Dynamics 365 Customer Service.

Our customers see an average of 50% uplift in agent call handling when integrating their Dynamics 365 CRM with their phone system. Talk to us about getting started today by booking a 1:1 product demo.