Partner Spotlight
TrueCommerce Integration with Microsoft Dynamics 365 Business Central Yields Operational Efficiency for Farmers Union Industries
Farmers Union Industries (FUI) is a premier provider of specialized agriculture products and a leader in the agricultural sector. When the company acquired Performance Pet Products in 2015, it inherited operational challenges that could not be ignored. The existing EDI setup relied on multiple providers and lacked integration with their ERP system. This inefficiency created significant bottlenecks:
- Orders frequently stalled, requiring hours of IT troubleshooting.
- Manual processes increased the likelihood of errors and delayed customer deliveries.
- Managing multiple EDI vendors added unnecessary complexity and cost.
FUI decided to upgrade to Microsoft Dynamics 365 Business Central, which provided the perfect opportunity to address its EDI issues. However, without a robust EDI system that could integrate seamlessly with the new ERP, the benefits of the upgrade would remain unrealized.
Finding the Right Solution
TrueCommerce emerged as the ideal partner to bridge the gap between Microsoft Dynamics 365 Business Central and FUI’s supply chain operations. TrueCommerce’s EDI platform offered a comprehensive solution tailored to the needs of a modern ERP system:
- Seamless Integration: A comprehensive integration with Microsoft Dynamics 365 Business Central ensured smooth communication between the ERP and EDI systems.
- End-to-End Capabilities: The solution encompassed trading partner management, order processing, and ongoing support, eliminating the need for multiple vendors.
- Scalability: TrueCommerce’s platform was designed to grow alongside FUI, accommodating future business expansions and new trading partners.
Stephanie Cornwell, ERP Support and Development Specialist at FUI, recalled the decision-making process: “TrueCommerce was the only company our partner recommended. It was either them or our old system. The choice was clear.”
Seamless Implementation and Integration
A major concern with any ERP upgrade is the potential for operational disruption. TrueCommerce worked closely with FUI to ensure a smooth transition, aligning the EDI implementation timeline with the Microsoft Dynamics 365 Business Central upgrade.
TrueCommerce’s dedicated project team followed a structured approach:
- Demonstrations and Training: FUI employees were introduced to the new system through hands-on demos and comprehensive training programs.
- Rigorous Testing: Extensive testing ensured the system met FUI’s unique requirements without compromising ongoing operations.
- Go-Live Coordination: The TrueCommerce EDI platform went live a week before the ERP upgrade, ensuring a seamless handover.
Cornwell praised the process: “The go-live was seamless. I literally thought, ‘this is it?’ It just worked!”
Unlocking the Full Potential of Dynamics 365 Business Central
The integration of TrueCommerce’s EDI solution with Microsoft Dynamics 365 Business Central marked a turning point for FUI. Together, these technologies delivered tangible results:
- Enhanced Operational Efficiency
With EDI processes fully integrated into Dynamics 365 Business Central, FUI streamlined workflows and eliminated inefficiencies. The system’s automation capabilities reduced manual tasks, such as fixing transaction errors, from 20 minutes to less than five.
- Unified Platform for Growth
By connecting TrueCommerce’s EDI platform to their ERP, FUI centralized operations into a single, cohesive system. This integration improved visibility into supply chain communications, enabling faster and more accurate decision-making.
- Independence and Autonomy
The combined solution empowered FUI’s employees to troubleshoot and resolve issues independently, freeing IT resources for strategic initiatives. Cornwell highlighted the impact: “IT hasn’t had to log in once since we went live. The TrueCommerce solution is something users can manage themselves.”
- Faster Order Processing
The elimination of ‘stuck orders’ was a game-changer. Orders now flow seamlessly through the system, ensuring timely deliveries to key clients like Costco and improving overall customer satisfaction.
- Scalable, Future-Ready Operations
The integration laid the groundwork for growth, enabling FUI to onboard new trading partners and scale operations without additional strain on resources.
Why TrueCommerce and Microsoft Dynamics 365 Business Central?
TrueCommerce’s proven EDI integration with Microsoft Dynamics 365 Business Central stands out for its ability to deliver measurable results:
- Pre-Built ERP Integration: Ensures rapid deployment and minimal disruption.
- Comprehensive EDI Platform: Eliminates the need for multiple vendors and systems.
- Future-Proof Scalability: Prepares businesses for growth with flexible, adaptable solutions.
- Unmatched Support: Offers ongoing managed services and proactive issue resolution.
A Blueprint for Success
For organizations navigating similar transitions, FUI’s story offers a compelling blueprint: Invest in technology that integrates seamlessly, supports business goals, and positions your company for future success.
Discover how TrueCommerce can help you increase operational efficiency and maximize the value of your Microsoft Dynamics 365 upgrade. Contact us today!