Summary Supplier Engagement in Microsoft Dynamics 365 Supply Chain Management helps organizations connect supplier experiences, procurement processes, and business data in a single, extensible environment. Built on Microsoft Power Platform,…
Build a connected foundation for Supplier Engagement and agentic AI with Microsoft Dynamics 365 Supply Chain Management
Breaking the Company Boundary: Cross-Legal-Entity Fulfillment and Advanced Warehouse Support in DOM
Private Preview: Dynamics 365 version 10.0.48 Public Preview: Dynamics 365 version 10.0.49 Disclaimer: The capabilities described here are in preview. Preview features are provided for evaluation only, are subject to…
Announcing Shift Rotation Policies: automated shift rotations at scale
Define your rotation pattern once — Workforce Management runs it automatically and predictably, cycle after cycle. Managing rotating shift schedules for customer service teams can be complex and time-consuming. Whether…
Microsoft named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms for the sixteenth consecutive year
Sales teams have access to more information in the flow of work than ever before. Customer conversations, customer relationship management (CRM) data, meetings, emails, service interactions, and market signals can all…
Microsoft enhances the Implementation Portal for Dynamics 365 with business process visualization
Microsoft is enhancing the Implementation Portal for Dynamics 365 with business process visualization. This gives customers and partners access to the Microsoft Business Process Catalog directly within the project profiling…
Supplier Engagement in Dynamics 365 Supply Chain Management is now available in public preview
Sourcing and procurement processes are being reimagined to strengthen supplier collaboration, improve operational efficiency, and drive greater control across source-to-pay processes. Sourcing and procurement teams are being asked to onboard…
Governance in the Quality Management agent is now generally available
As customer service teams scale with AI, ensuring every customer interaction meets business policies, regulatory requirements, and brand standards has never been more critical. Today, we’re excited to announce the…
Bring Dynamics 365 Customer Service to MCP-compatible AI clients: Customer Service MCP Server is now generally available
Access customer service data and tools from MCP-compatible AI experiences — while minimizing the need for one-off custom integrations. Today we’re announcing the general availability of the Dynamics 365 Customer…
Explore migration options for Microsoft Dynamics NAV, Microsoft Dynamics GP, and Microsoft Dynamics SL customers
For many organizations, Microsoft Dynamics NAV, Dynamics GP, and Dynamics SL have supported critical business processes for decades. These solutions have helped customers manage finance, operations, projects, inventory, and day-to-day…
Microsoft Dynamics 365: An agent-ready business applications platform
For decades, business applications have been used by organizations as systems of record capturing what already happened. Opportunities were updated after the call. Orders logged after the decision. Journal entries posted after the close. While that model was reliable,…