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Bring Dynamics 365 Customer Service to MCP-compatible AI clients: Customer Service MCP Server is now generally available

Microsoft Dynamics 365: An agent-ready business applications platform

For decades, business applications have been used by organizations as systems of record capturing what already happened. Opportunities were updated after the call. Orders logged after the decision. Journal entries posted after the close. While that model was reliable,…

Extending agentic Microsoft Dynamics 365 Sales with MCP

Open by design: Dynamics 365 Sales and first-party agents are extensible through the Model Context Protocol (MCP) AI agents are only as capable as the tools, skills, and information they…

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