Bring Dynamics 365 Customer Service to MCP-compatible AI clients: Customer Service MCP Server is now generally available

Access customer service data and tools from MCP-compatible AI experiences — while minimizing the need for one-off custom integrations. Today we’re announcing the general availability of the Dynamics 365 Customer…

For many organizations, Microsoft Dynamics NAV, Dynamics GP, and Dynamics SL have supported critical business processes for decades. These solutions have helped customers manage finance, operations, projects, inventory, and day-to-day…

For decades, business applications have been used by organizations as systems of record capturing what already happened. Opportunities were updated after the call. Orders logged after the decision. Journal entries posted after the close. While that model was reliable,…

Open by design: Dynamics 365 Sales and first-party agents are extensible through the Model Context Protocol (MCP) AI agents are only as capable as the tools, skills, and information they…

Delivering end to end agentic customer experiences across, sales, service, and marketing with Microsoft Dynamics 365 Customer Insights  Challenge: Customer experience (CX) teams need to capitalize on the value of customer data Customers…

The new Copilot experience doesn’t just assist service professionals inside the CRM—it reasons and acts across the entire service workflow, wherever work happens. Here’s what changed, why it matters, and…

Service organizations schedule work in very different ways. A utility must account for regulatory windows and technician certifications. A medical-device company routes specialists across a wide region. A facilities provider…

Watch your AI work on real, live cases, predicting, recommending, and resolving, without it ever touching a customer, a record, or a workflow. This is how you prove automation before…

Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot and Dynamics 365 helps sales and service teams meet the new standard—right in the flow of work. Setting…

At Microsoft, our commitment to continuously improving the Dynamics 365 Field Service scheduling experience is rooted in a simple principle. We listen to users, learn from their feedback, and deliver…