Behind every modern contact center transformation is a group of passionate practitioners: people who don’t just adopt technology but shape how it’s used, challenged, and improved. The Contact Center Champions…
Meet the Contact Center Champions Driving the Future of Customer Experience
2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings
In this article Highlights from Dynamics 365 Highlights from Microsoft Power Platform and Microsoft Copilot Studio Updates to role-based agents in Microsoft 365 Copilot We’re entering a new era of…
Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026
As organizations continue to seek ways to differentiate through exceptional customer service, many are turning to emerging agentic AI capabilities as a catalyst for transformation. However, the promise of agentic…
Team-Up Partner Spotlight – February: TrueCommerce
TrueCommerce integration with Microsoft Dynamics 365 Business Central yields operational efficiency for farmers union industries. Farmers Union Industries (FUI) is a premier provider of specialized agriculture products and a leader…