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Boost Agent Productivity with Copilot in Dynamics 365 Customer Service
June 6 @ 12:00 pm - 2:00 pm EDT
Agenda:
11 am -11:05 am :
- DUG Intro and Welcome – Meenu laul | LinkedIn, Solution Architect for Microsoft FastTrack
11:05 am – 12 pm :
- Introduction to Copilot in Customer Service
- How Microsoft uses Copilot in Customer Service
- How SLB(Schlumberger) uses Copilot in Customer Service- (2) Ali Youssefi, MCSD, MCSE, MCT | LinkedIn , Principal Cloud Solution architect , (2) Minhaj S. | LinkedIn , Director CSA , Zackary Harwood | LinkedIn , Solution Architect
12 pm – 12:15 pm : Lunch Break
12:15 pm – 1 pm :
- Demo of Functionality
- Product Group updates
- How CSAs can help you
- Q&A/Wrap up – (2) Deepa Bansal | LinkedIn , Senior PM
