Consumer expectations are rising, but so are the expectations placed on the contact center. Consumers want faster, more personalized service, while contact center leaders are being asked to manage efficiency…
Summary Scheduling Operations Agent expands scheduling optimization in Dynamics 365 Field Service with interactive, batch, and recurring approaches. Teams can define their scheduling scope and priorities, validate results through on-demand…
A late shipment, a shift in demand, or a jump in costs means procurement, production, and finance all have to respond at once. You need business applications designed to help…
The traditional boundaries of business applications are disappearing. For decades, people went to their customer relationship management (CRM) to find customer context, take action, and move work forward. AI is…
Summary Extend your Dynamics 365 investment with ready-to-use CRM skills available in the new Microsoft Copilot experience. Customer work spans applications, but the intelligence that powers it should move with…
Summary Dynamics 365 Contact Center is introducing new real-time streaming experiences in production ready public preview for supervisors. An event-driven foundation that gives every supervisor live operational truth—so they can…
Summary Dynamics 365 Commerce 10.0.49 introduces AI-powered extension skills that help developers translate business requirements into working commerce extensions more efficiently. These skills bring first-party Commerce architecture knowledge into AI…
Work IQ now grounds Microsoft Copilot and agents in your core business data from Microsoft Dynamics 365 and Microsoft Power Platform. Work IQ reasons across the productivity and business data…
AI is transforming not only what ERP can do, but how work gets done. In Dynamics 365, we’re advancing the financial and operational capabilities organizations depend on today while building…
Commerce personalization experiences continue to expand beyond traditional storefronts as customers interact with businesses across stores, websites, mobile apps, marketplaces, social channels, and conversational experiences. AI and agents are creating…
