Extending agentic Microsoft Dynamics 365 Sales with MCP
Open by design: Dynamics 365 Sales and first-party agents are extensible through the Model Context Protocol (MCP) AI agents are only as capable as the tools, skills, and information they…
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From Answers to Action: What’s New with Copilot in Dynamics 365 Customer Service
The new Copilot experience doesn’t just assist service professionals inside the CRM—it reasons and acts across the entire service workflow, wherever work happens. Here’s what changed, why it matters, and…
Customer insights, reimagined: The intelligence layer powering agentic customer experience
Delivering end to end agentic customer experiences across, sales, service, and marketing with Microsoft Dynamics 365 Customer Insights Challenge: Customer experience (CX) teams need to capitalize on the value of customer data Customers…
Expanding scheduling choice in Dynamics 365 Field Service with Solvares’ VISITOUR accelerator
Service organizations schedule work in very different ways. A utility must account for regulatory windows and technician certifications. A medical-device company routes specialists across a wide region. A facilities provider…
Trust before you automate: introducing Shadow Mode in Case Management Agent
Watch your AI work on real, live cases, predicting, recommending, and resolving, without it ever touching a customer, a record, or a workflow. This is how you prove automation before…
Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot
Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot and Dynamics 365 helps sales and service teams meet the new standard—right in the flow of work. Setting…
Listening, Learning, and Delivering: New Schedule Board Enhancements for Everyday Scheduling
At Microsoft, our commitment to continuously improving the Dynamics 365 Field Service scheduling experience is rooted in a simple principle. We listen to users, learn from their feedback, and deliver…
Dynamics 365 Commerce introduces agentic capabilities with Model Context Protocol (MCP)
AI agents are reshaping retail, but an agent is only as powerful as the systems it can reach. Connecting agents to commerce often means building custom integrations for every data…
Introducing the Onboarding Agent in Dynamics 365 Human Resources
The first days in a new role set the tone for an employee’s entire journey. Done well, onboarding builds confidence, connection, and commitment. Done poorly, it erodes trust and raises…
Microsoft 365 and Dynamics 365 now provide a unified customer service experience
With the General Availability of Service Agent and MCP tools in Microsoft 365 Copilot, service organizations continue to get the benefits of Copilot in customer service, now powered by the…