Summary Dynamics 365 Contact Center is making it easier for admins to discover the capabilities and guidance that matter most. The new What’s New experience brings featured AI-powered capabilities, resources,…
Contact centers are where customer loyalty is won or lost, and they’re changing fast. Contact center leaders want to stop managing a collection of point solutions and run one connected…
Microsoft has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Cloud ERP Finance.¹ We believe this recognition reflects something finance leaders are seeing as AI moves into…
Consumer expectations are rising, but so are the expectations placed on the contact center. Consumers want faster, more personalized service, while contact center leaders are being asked to manage efficiency…
Summary Scheduling Operations Agent expands scheduling optimization in Dynamics 365 Field Service with interactive, batch, and recurring approaches. Teams can define their scheduling scope and priorities, validate results through on-demand…
A late shipment, a shift in demand, or a jump in costs means procurement, production, and finance all have to respond at once. You need business applications designed to help…
The traditional boundaries of business applications are disappearing. For decades, people went to their customer relationship management (CRM) to find customer context, take action, and move work forward. AI is…
Summary Extend your Dynamics 365 investment with ready-to-use CRM skills available in the new Microsoft Copilot experience. Customer work spans applications, but the intelligence that powers it should move with…
Summary Dynamics 365 Contact Center is introducing new real-time streaming experiences in production ready public preview for supervisors. An event-driven foundation that gives every supervisor live operational truth—so they can…
Summary Dynamics 365 Commerce 10.0.49 introduces AI-powered extension skills that help developers translate business requirements into working commerce extensions more efficiently. These skills bring first-party Commerce architecture knowledge into AI…
