As customer service teams scale with AI, ensuring every customer interaction meets business policies, regulatory requirements, and brand standards has never been more critical. Today, we’re excited to announce the…
Sourcing and procurement processes are being reimagined to strengthen supplier collaboration, improve operational efficiency, and drive greater control across source-to-pay processes. Sourcing and procurement teams are being asked to onboard…
Access customer service data and tools from MCP-compatible AI experiences — while minimizing the need for one-off custom integrations. Today we’re announcing the general availability of the Dynamics 365 Customer…
For decades, business applications have been used by organizations as systems of record capturing what already happened. Opportunities were updated after the call. Orders logged after the decision. Journal entries posted after the close. While that model was reliable,…
For many organizations, Microsoft Dynamics NAV, Dynamics GP, and Dynamics SL have supported critical business processes for decades. These solutions have helped customers manage finance, operations, projects, inventory, and day-to-day…
Open by design: Dynamics 365 Sales and first-party agents are extensible through the Model Context Protocol (MCP) AI agents are only as capable as the tools, skills, and information they…
The new Copilot experience doesn’t just assist service professionals inside the CRM—it reasons and acts across the entire service workflow, wherever work happens. Here’s what changed, why it matters, and…
Delivering end to end agentic customer experiences across, sales, service, and marketing with Microsoft Dynamics 365 Customer Insights Challenge: Customer experience (CX) teams need to capitalize on the value of customer data Customers…
Service organizations schedule work in very different ways. A utility must account for regulatory windows and technician certifications. A medical-device company routes specialists across a wide region. A facilities provider…
Watch your AI work on real, live cases, predicting, recommending, and resolving, without it ever touching a customer, a record, or a workflow. This is how you prove automation before…
