Commerce personalization experiences continue to expand beyond traditional storefronts as customers interact with businesses across stores, websites, mobile apps, marketplaces, social channels, and conversational experiences. AI and agents are creating…
Don’t let legacy applications hold back your adoption of innovation Organizations around the world are exploring how AI and agents could redesign and transform their critical business processes. But for…
Summary Workforce Engagement Management (WEM) MCP tools bring workforce actions into Copilot, Teams, and Outlook, enabling supervisors and agents to manage requests using natural language. Initial capabilities include time-off requests,…
Starting in September 2026, Dynamics 365, Microsoft Power Platform, and Microsoft Dataverse roadmap content is joining the AI at Work roadmap, giving customers a single destination to discover upcoming capabilities,…
Summary Supplier Engagement in Microsoft Dynamics 365 Supply Chain Management helps organizations connect supplier experiences, procurement processes, and business data in a single, extensible environment. Built on Microsoft Power Platform,…
Private Preview: Dynamics 365 version 10.0.48 Public Preview: Dynamics 365 version 10.0.49 Disclaimer: The capabilities described here are in preview. Preview features are provided for evaluation only, are subject to…
Define your rotation pattern once — Workforce Management runs it automatically and predictably, cycle after cycle. Managing rotating shift schedules for customer service teams can be complex and time-consuming. Whether…
Microsoft is enhancing the Implementation Portal for Dynamics 365 with business process visualization. This gives customers and partners access to the Microsoft Business Process Catalog directly within the project profiling…
Sales teams have access to more information in the flow of work than ever before. Customer conversations, customer relationship management (CRM) data, meetings, emails, service interactions, and market signals can all…
As customer service teams scale with AI, ensuring every customer interaction meets business policies, regulatory requirements, and brand standards has never been more critical. Today, we’re excited to announce the…
