The traditional boundaries of business applications are disappearing. For decades, people went to their customer relationship management (CRM) to find customer context, take action, and move work forward. AI is…
Summary Extend your Dynamics 365 investment with ready-to-use CRM skills available in the new Microsoft Copilot experience. Customer work spans applications, but the intelligence that powers it should move with…
Summary Dynamics 365 Contact Center is introducing new real-time streaming experiences in production ready public preview for supervisors. An event-driven foundation that gives every supervisor live operational truth—so they can…
Summary Dynamics 365 Commerce 10.0.49 introduces AI-powered extension skills that help developers translate business requirements into working commerce extensions more efficiently. These skills bring first-party Commerce architecture knowledge into AI…
Work IQ now grounds Microsoft Copilot and agents in your core business data from Microsoft Dynamics 365 and Microsoft Power Platform. Work IQ reasons across the productivity and business data…
AI is transforming not only what ERP can do, but how work gets done. In Dynamics 365, we’re advancing the financial and operational capabilities organizations depend on today while building…
Commerce personalization experiences continue to expand beyond traditional storefronts as customers interact with businesses across stores, websites, mobile apps, marketplaces, social channels, and conversational experiences. AI and agents are creating…
Don’t let legacy applications hold back your adoption of innovation Organizations around the world are exploring how AI and agents could redesign and transform their critical business processes. But for…
Summary Workforce Engagement Management (WEM) MCP tools bring workforce actions into Copilot, Teams, and Outlook, enabling supervisors and agents to manage requests using natural language. Initial capabilities include time-off requests,…
Starting in September 2026, Dynamics 365, Microsoft Power Platform, and Microsoft Dataverse roadmap content is joining the AI at Work roadmap, giving customers a single destination to discover upcoming capabilities,…
