Define your rotation pattern once — Workforce Management runs it automatically and predictably, cycle after cycle. Managing rotating shift schedules for customer service teams can be complex and time-consuming. Whether…
Microsoft is enhancing the Implementation Portal for Dynamics 365 with business process visualization. This gives customers and partners access to the Microsoft Business Process Catalog directly within the project profiling…
Sales teams have access to more information in the flow of work than ever before. Customer conversations, customer relationship management (CRM) data, meetings, emails, service interactions, and market signals can all…
As customer service teams scale with AI, ensuring every customer interaction meets business policies, regulatory requirements, and brand standards has never been more critical. Today, we’re excited to announce the…
Sourcing and procurement processes are being reimagined to strengthen supplier collaboration, improve operational efficiency, and drive greater control across source-to-pay processes. Sourcing and procurement teams are being asked to onboard…
Access customer service data and tools from MCP-compatible AI experiences — while minimizing the need for one-off custom integrations. Today we’re announcing the general availability of the Dynamics 365 Customer…
For decades, business applications have been used by organizations as systems of record capturing what already happened. Opportunities were updated after the call. Orders logged after the decision. Journal entries posted after the close. While that model was reliable,…
For many organizations, Microsoft Dynamics NAV, Dynamics GP, and Dynamics SL have supported critical business processes for decades. These solutions have helped customers manage finance, operations, projects, inventory, and day-to-day…
Open by design: Dynamics 365 Sales and first-party agents are extensible through the Model Context Protocol (MCP) AI agents are only as capable as the tools, skills, and information they…
The new Copilot experience doesn’t just assist service professionals inside the CRM—it reasons and acts across the entire service workflow, wherever work happens. Here’s what changed, why it matters, and…
