Canadian National Microsoft Dynamics 365 CE/CRM Community – March 13, 2025

We’re excited to come together to engage and learn!

1:00 – 1:30p – Networking Discussion and DUG Update – we’ll come together to introduce ourselves and chat through hot topics impacting our day-to-day work lives. We will also hear about all things DUG!

1:30 – 2:15p – D365 Contact Centre: A Copilot-First Generative AI Solution – Nancie Calder, Senior Vice President – Global Consulting Practice Lead | Board Advisor | Mentor | ITMLE | SIM Member | PMP – Join Nancie as she provides an overview of the application.

2:15-3:00p – Panel Discussion and Networking Discussion – we’ll debrief what we learned, ask questions, and discuss the value it holds for organizations, the challenges that might arise when implementing, and any other thoughts we might have!